Until recently broadband has required the use of a separate telephone line, meaning two products and two rental charges each month. With business telephone lines due to be phased out completely by the end of 2025, we now provide SOGEA Fibre Broadband which is an all-in-one internet connection without the need for a separate telephone line.  Just one product to provide and support with a single monthly rental.  Easy.
If you have a requirement for a telephone service, then we can provide our award winning Hosted PBX, which can be used with SOGEA Fibre Broadband.  By adding Voice Assist, Voice over IP call quality can also be drastically improved.

Fibre Broadband is also an ideal facilitator when moving services to the cloud as these hosted services become much easier to access with the enhanced speeds provided.

Finally if you are after a fast and reliable connection for your home office then SOGEA Fibre Broadband is the ideal choice.  Don’t let your data connection hold you back!

Fibre Broadband is generally provided as Standard or Premium.  The main difference between the two versions relate to the data throughput target.

During busy times a Premium broadband circuit will experience priority data weighting, meaning that the traffic will be transmitted across the network first, before data from a Standard broadband circuit.

Generally this means a consistently higher throughput speed on Premium circuits when compared to Standard versions.

The downstream throughput can be up to 50% higher on Premium circuits during peak network busy periods.

All of the broadband circuits that we provide now have Premium data weighting included at no additional charge.

See our SLA document for full details – click here

Broadband circuits were designed to provide fast and affordable internet access.  However by this very design a Voice over IP call can sometimes struggle as it competes with other data types across the network.

VoIP calls require minimal delay across a network otherwise poor quality can be introduced, which manifests itself as echoes, drop outs and a stuttered conversation.

There is an answer though when using fibre broadband and we call this Voice Assist.  With Voice Assist we help the voice data packets along their network journey so that they receive absolute priority at every stage.  This starts when the data leaves the local network and we configure the router to identify voice traffic and then send it first.  We then add something called Real Time Quality of Service (RTQoS) to the broadband network, so that the voice traffic continues to be flagged and treated with priority, minimising delays and in turn improving voice quality with CLEAR calls.

If you are planning on using your fibre broadband circuit with VoIP then Voice Assist is a low cost add-on from just £3 per month.

See how Spitfire provide Quality of Service using our CLEAR voice methodology – click here

• Free transfer and upgrade of an existing broadband internet connection on a 12 month term.

• Free connection of a new circuit on a 24 month term.

• Free router provided on a 24 month term.

• Free upgrade to Premium broadband giving priority on the broadband network.

• Included single static IP address.

• Full access to our UK based support and account management teams.

• IP Addresses – we supply one fixed IP address as standard.  Need more? No problem at just £1 per IP address per month.

• Mobile broadband backup from just £5 per month.  Auto-failover is available using the same IP address configuration for increased resilience and uptime.

• Managed Cisco router options available for more advanced routing and data networking requirements.

• Voice Assist provides a Real Time Quality of Service (QoS) configuration for improved VoIP call quality.

The following are the target clearance times to resolve a system failure:

Standard Care: This is the included support level providing a 40 clock hour target (every day 08:00 to 17:59).

TotalCare: This provides an enhanced target fault clearance time of 20 clock hours, with any fault worked on a 24 hours basis (every day 00:00 to 23:59).  Total Care is provided at an additional £9.20 per month).